Shipping, Returns & Cancellations

Shipping

What shipping costs. Every product page shows how that item ships. Most products ship free. Some larger structures show “Freight Charges May Apply,” and any freight charge is shown before you order. There’s no order minimum.

Where we ship. The lower 48 states. We don’t ship to Alaska, Hawaii, Canada, U.S. territories or other countries.

When it ships. Most of our products are built to order by Amish craftsmen. The lead time on each product page is the maker’s estimate of when your item will ship. It’s an estimate, not a guaranteed delivery date. If your order will ship later than estimated, we’ll let you know.

How it ships. Smaller items ship by parcel carrier, usually UPS or FedEx, and typically arrive within 5–7 business days after they ship. We email your tracking number as soon as the carrier gives it to us, which can be a little after the item ships. Larger items ship by freight; each product page has its own delivery details.

Freight deliveries

The freight carrier will call you to schedule delivery, so please answer or return their calls. If you don’t respond and your shipment is held at a terminal or warehouse, you’ll be charged any storage fees the carrier charges. If the carrier can’t schedule delivery and returns the shipment to us, you’ll also be charged the shipping costs plus a 15% restocking fee.

Inspect your delivery

Please inspect every package and freight shipment when it arrives, before you sign.

• Damaged in transit: note the damage on the delivery receipt, or refuse the shipment and have the carrier return it. Keep all the packaging, take photos, and contact us right away so we can file a claim. A damaged box often still holds an undamaged item, so keep the packaging until you’ve checked.
• Defective or missing parts: if an item arrives defective or with parts missing, and the damage doesn’t look like it happened in shipping, contact us. Most products are covered by the maker’s warranty, and we’ll arrange replacement parts or a replacement item at no cost to you.

Cancellations

You can cancel within 48 hours of placing your order for a full refund. After 48 hours, materials have usually been ordered and your item is being built, so cancellations are charged a 15% fee. The fee covers card processing costs and the labor and materials the maker has already put into your made-to-order item.

Returns

Because most of our products are made to order, all sales are final except as described here.

• We can’t accept returns of custom, personalized or special-order items, items damaged through normal wear and tear, or some outdoor furniture and accessories.
• Where we do accept a return, you pay the return shipping plus a 15% restocking fee.
• Contact us before sending anything back so we can tell you if the item qualifies and how to return it.

Warranties

Many products carry a warranty from their maker. Coverage varies by product and is listed on the product page or in its paperwork. Contact us and we’ll help with the claim.

Questions

Call (866) 931-7688, email [email protected], or use our contact form. See also our Terms & Conditions.