Shipping, Return and Cancellation Policy

 

Shipping Policy

 

Free shipping is available on orders over $199.  Restrictions apply: You may be charged freight fees on large structures siuch as sheds, barns, garages, kennels, coops, playhouses, etc.  See product page for details.

Please check product pages for shipping lead times.  The item is estimated to ship from the woodworker in the time frame given on the product page.  You will receive the item after that date based on delivery time of the carrier.  Typically a package will be delivered within 5 - 7 business days upon shipping.  Occasionally, due to unforeseen circumstances, an order may take longer to leave.  If this happens we will be sure to contact you and let you know when your item will ship.  Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent to you via email as soon as that information becomes available to us.  Generally we will ship orders via FedEx or UPS.  We reserve the right to use any carrier.

 

Larger items will have more specific shipping and delivery instructions.  Please see product pages for specific details.

COVID Lead Times: Due to supply chain issues experienced gloabally, lead times are estimates and subject to change.

For freight shipments, the customer is responsible for answering calls from shippers to set up delivery times.  If the shipper is not able to schedule delivery, per the shippers policy, the shipment may be returned to sender.  In this case, the customer will be charged all shipping fees plus a 15% restocking fee.

 

Shipments To Alaska, Hawaii, Canada, and US Territories

 

Currently we are not shipping to these territories.

 

International Shipping

 

Unfortunately, we do not offer international shipping at this time.

 

 

Return & Cancellation Policy

 

Your satisfaction is our top priority. We sell only the finest quality handcrafted products from reputable woodworkers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of.  Most of our products are backed by a manufacturer's warranty. If your item has a defect or was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. 

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order:

We allow up to 48 hours to cancel an order with a full refund.  After that, the order is considered final.  Each order is custom made and is most likely being worked on after that point.  Orders over $1,000 will be charged any credit card fees for the transactions.

COVID Cancellations: There will be a 15% restocking fee deducted from the refund to cover materials and labor costs incurred while working on the order.  COVID has caused many delays within the manufacturing supply chains and are out of our control.  Your order is being worked on and will be fulfilled as soon as possible.  Your patience and understanding is very much appreciated while we work through these uncertain times.
 
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged:

If the item is damaged or defective but doesn't appear to be from the shipping of the product, it will most likely be covered under warranty and can be replaced.  Please contact our office for details on how to get the correct parts or the item exchanged completely.

3. You received an item that appears to have been damaged during shipping:

Please be sure to inspect all packages upon arrival and refuse the package if it appears to be damaged during shipping.  Have the carrier return to sender and contact our office.  If a package appears to have been damaged during shipping, the item is oftentimes still okay.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted.

4. You've received the product but you've decided you want to return it:

All purchases are final.  We cannot accept returns on personalized items, special order items, custom items, or items damaged through normal wear and tear and some outdoor furniture and accessories.  Otherwise, a 15% restocking fee plus all shipping costs will be paid by customer.