Help Center
Shipping and Delivery
When can I expect delivery?
Lead times are listed on each product page under the title and also down in the product description.
How are freight orders delivered?
All of our kits (playhouses, sheds, barns, coops, etc), are delivered via freight truck. 2 people are required to be available during delivery to unload the truck. The driver will unwrap the pallet and hand the pieces or sections of the kit down to you.
What countries do you ship your products to?
Currently, we only ship to the lower 48 states.
How do I get free shipping?
Free shipping is available on orders over $199, excluding particular large freight items such as playground sets, coops, kennels, etc. The freight charges will be listed on each product page for these items.
How are orders shipped?
Small orders will be shipped using the least expensive method, either USPS, FedEx, or UPS. Large items will ship via Freight.
How do I track my order?
Once your order has shipped, we will email you the shipping company and tracking number. On certain large item orders we use local shippers. In this case, we will email you the shippers contact info to arrange for a convenient delivery time.
My order arrived damaged! What do I do?
Contact us here
Please include your order number, name, phone number, and send any pics and as much detail of what you need replaced. We will do our best to get replacement parts shipped as soon as possible.
I only received part of my order. When will I receive the other item(s)?
If you ordered multiple items, chances are they're manufactured by different Amish shops. Please check lead times on each product page for the expected ship time. You can also contact us via chat, email, or phone, and we can provide a status update for you.
is it possible to set a date for delivery?
While we can't guarantee an exact delivery date, we can certainly hold and order or try to meet, as close as possible, a delivery window. Contact us directly for specific delivery inquiries.
Product Questions
When can I expect delivery?
Lead times are listed on each product page under the title and also down in the product description.
What payment methods do you accept?
We accept all major credit cards, PayPal, PayPal Credit, personal Checks. On larger orders we offer Affirm (online financing), ACH direct transfer, and various financing options for large structures. You can read more about financing here.
Do you offer discounts or promos?
Yes, we frequently offer promotions which, if available, you can see on the sales banner on website page. You can also check out our Sales & Deals Page.
Do you offer assembly services on any of your products?
Currently, we only offer on-site assembly for our wooden playground sets. We do have fully assembled options on some products as well. Filter on our category pages by fully assembled or check the product description for additional info.
Do you offer a warranty?
In the product description of each product, you will find warranty info.
Is it possible to get the Star Barn without the top spire?
Yes, we can modify this kit for you without the top cupola and/or spire. Contact us directly for a quote.
Is it possible to get line drawings in advance for permitting purposes?
Yes, please email us directly for any supporting documentation you may need for codes and permitting process.
Can your garden lighthouses be used as well head cover?
Yes, the interior of our lighthouses are hollow. Please refer to the size chart in the product tabs for interior dimensions.
What is the diameter of the umbrella hole?
Standard umbrella hole diameter is 1.75", which fits most umbrella poles. If you require a larger umbrella hole, please contact us and we can adjust the diameter.
Are your EZ-Fit Shed Kits pre-cut for the job or do we still need to cut lumber? I would also be interested in another window, can this be added? Can I place this shed on a concrete
slab?
This kit comes with prebuilt panelized wall sections and precut rafters. You will need to make some minor cuts. This shed kit can be placed directly onto a concrete slab without a floor kit. We can add treated bottom plates if you choose concrete flooring. We recommend you pour the slab to the same dimensions as the shed you order. We can add an additional window for $59, flower boxes and shutters are additional as well.
Returns and Cancellations
What is your return policy?
You can read or shipping and return policy here: https://www.pinecraft.com/shipping-and-return-policy
Contact us here to start a return, swap, or cancellation: https://www.pinecraft.com/contact
How can I cancel my order?
Please read our cancellation policy here: https://www.pinecraft.com/shipping-and-return-policy
Contact us here to start a return, swap, or cancellation: https://www.pinecraft.com/contact
My order arrived damaged! What do I do?
Contact us here
Please include your order number, name, phone number, and send any pics and as much detail of what you need replaced. We will do our best to get replacement parts shipped as soon as possible.
Order Help
When can I expect delivery?
Lead times are listed on each product page under the title and also down in the product description.
How do I track my order?
Once your order has shipped, we will email you the shipping company and tracking number. On certain large item orders we use local shippers. In this case, we will email you the shippers contact info to arrange for a convenient delivery time.
How do I change my account information?
You can edit your account info by logging into your account here: https://www.pinecraft.com/customer/account/login/
My order arrived damaged! What do I do?
Contact us here
Please include your order number, name, phone number, and send any pics and as much detail of what you need replaced. We will do our best to get replacement parts shipped as soon as possible.
How do I make changes to an order?
Contact us as soon as possible and we can manually update your order: https://www.pinecraft.com/contact
Please specify your order number, name, phone number, and specifically what you need changed/updated.
I only received part of my order. When will I receive the other item(s)?
If you ordered multiple items, chances are they're manufactured by different Amish shops. Please check lead times on each product page for the expected ship time. You can also contact us via chat, email, or phone, and we can provide a status update for you.
Account Help
How do I change my account information?
You can edit your account info by logging into your account here: https://www.pinecraft.com/customer/account/login/
How do I unsubscribe from emails?
In the footer of any of our emails you can select unsubscribe.
Billing and Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, PayPal Credit, personal Checks. On larger orders we offer Affirm (online financing), ACH direct transfer, and various financing options for large structures. You can read more about financing here.
Do you offer discounts or promos?
Yes, we frequently offer promotions which, if available, you can see on the sales banner on website page. You can also check out our Sales & Deals Page.
Affirm
Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licensesaffirm/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.
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