Order Help

When can I expect delivery?

Lead times are listed on each product page under the title and also down in the product description. Lead times indicate how long it takes to get your package ready to ship. From there, it could take an additional 2-5 days to deliver depending on which...

How do I track my order?

Once your order has shipped, we will email you the shipping company and tracking number. On certain large item orders we use local shippers. In this case, we will email you the shippers contact info to arrange for a convenient delivery time.

How do I change my account information?

You can edit your account info by logging into your account here: https://www.pinecraft.com/customer/account/login/

My order arrived damaged! What do I do?

Contact us here Please include your order number, name, phone number, and send any pics and as much detail of what you need replaced. We will do our best to get replacement parts shipped as soon as possible.

How do I make changes to an order?

Contact us as soon as possible and we can manually update your order: https://www.pinecraft.com/contact Please specify your order number, name, phone number, and specifically what you need changed/updated.

I only received part of my order. When will I receive the other item(s)?

If you ordered multiple items, chances are they're manufactured by different Amish shops. Please check lead times on each product page for the expected ship time. You can also contact us via chat, email, or phone, and we can provide a status update...